Lead Sales Coordinator/OHS Assistant
As Lead Sales Coordinator, Carole deals with both customers and employees regarding AEM sales activities. Her attention to detail, inclination for structure and guidelines, and ability to provide exceptional customer service make Carole's support of the Sales team, as well as other departments, invaluable. Her standards for delivering excellent service makes customers feel assured, relaxed, and valued.
As Occupational Health and Safety Assistant, Carole provides various safety tasks at the direction of AEM's Safety Chair, satisfying her desire to know, understand, and be a spokesperson for workplace safety.
"Honesty, integrity and loyalty. These are what I value most as a professional."
Carole has many years of experience working in office and customer service settings. She started with Northern Airborne Technology in 2004 as a Repair Clerk and transitioned to Lead Sales Coordinator shortly after; she continued the role with AEM in 2009. AEM's support of Carole in her dedication to continuous improvement led Carole to take the Strategic Customer Care Program with Sandler Training, as well as numerous safety seminars and courses.
Carole is a wife and avid reader. She grew up in Winnipeg and moved to Kelowna in 1996. Although our summers get a bit too hot for her, Carole admits that Kelowna is one of the best places to live. She gives back to her community by being involved in the Okanagan Treasure Hunters Club, helping people find lost items. Carole loves singing and playing music, so much so she'd like to one day star in a musical. She plays guitar and piano as ways to express herself and pulls inspiration from nature and the books she reads.