FAQ

Our facility in Kelowna provides all repair services for AEM products. For other products, please reference our repair capabilities list to verify if we can service your product. If you have an NAT product that is not on our capability list, please email or call Cobham Avionics in Prescott, AZ for instructions.

Send us an email or give us a call to see if we have a loaner unit available. You can reach our support team at (250) 763-1088, Ext. 2.

An RMA number is not mandatory to send in an AEM product for repair; however, requesting an RMA up front can save time later. An RMA number for AEM products can be obtained here. For Cobham Products, obtain your RMA number by clicking here.

If you are already a customer with AEM:

1. Company name

2. Part number and serial number

3. Reported fault or reason for the return

4. Contact name and email address or fax number

If you have not dealt with AEM before, we will request additional information to set up an account for you.

Send AEM products to the following address:

Anodyne Electronics Manufacturing Corp.
#15-1925 Kirschner Road
Kelowna, BC V1Y 4N7
Canada

If you are shipping from the US, please remember to use an international waybill and include the necessary customs documents. If you have a NAT product that is not on our capabilities list, please contact Cobham Aerospace Communications.

Get in touch with our support team via email and we’ll help find a solution to your problem. AEM will continue to work closely with CAC to provide the manufacturing and engineering services, as well as product support (including integration, installation, and repair), of legacy NAT and dB Systems products.

The best way to obtain diagrams or parts lists is to email our Product Support Department.

Of course. Please email our Repair Department.

If we’re not already on your approved vendor list, please contact us by email and we'll provide you with the necessary steps.

You can view our repair evaluation flat rates here.