Need help troubleshooting or configuring an AEM product?
AEM’s dedicated troubleshooting, repair, and refurbishment services complement our product lines and provide timely, dependable solutions to your configuration and installation needs.
Our repair department is ready to help you with:
- Interface issues
- Existing installations
- Proper equipment operation
- Wiring modifications
We are also the primary repair facility for SKYTRAC system hardware.
AEM’s support and repair department provide customers with the most accurate, detailed instructions and drawings that they can. If there’s anything we can do to help you complete your tasks successfully, we’ll do it. Our team has extensive years of avionics expertise; and will provide solutions that will get you off the ground and into the air.
Pick up the phone or send us an email; we’re usually able to get documents, schematics, and solutions to you right away.
Need advice on which AEM product to purchase? Have questions regarding product operation? We can help with that, too! Also, check out our FAQs below for quick answers to common repair questions.
We’re your approved maintenance organization.
AEM’s comprehensive parts inventory and modern test equipment provides a fast and efficient turnaround service to our customers. We specialize in the repair of audio controllers, audio systems, PA systems, tactical FM transceivers, and audio accessories.
Our facility in Kelowna provides repair services for all AEM products, legacy NAT products, and select SKYTRAC systems.
Looking For Technical Advice?
Get in touch with our support team, and we’ll help you find a solution. We continue to work closely with Canyon AeroConnect to provide manufacturing and engineering services, as well as product support (including integration, installation, and repair), for legacy NAT and dB Systems products.
Our capabilities extend to more than just sales and repairs. AEM’s technicians can diagnose and locate the source of your avionics instrument issues and correct them in a timely and cost-efficient manner.
We are a Transport Canada Approved Maintenance Organization (AMO) and holds a European Aviation Safety Agency (EASA) Part 145 AMO designation. View our complete list of certifications here.
Request an RMA
Request an RMA now to save time later
An RMA (Return Merchant Authorization) number is not mandatory to send in an AEM product for repair; however, requesting an RMA up front can save time later. Simply fill out the form below. If you have not dealt with AEM before, please contact our support team and we’ll set up an account for you.