Need help troubleshooting or configuring an AEM product?

AEM’s dedicated troubleshooting, repair, and refurbishment services complement our product lines and provide timely, dependable solutions to your configuration and installation needs.

Our repair department is ready to help you with: 

  • Interface issues
  • Existing installations
  • Proper equipment operation
  • Wiring modifications

We are also the primary repair facility for SKYTRAC system hardware.

AEM’s support and repair department provide customers with the most accurate, detailed instructions and drawings that they can. If there’s anything we can do to help you complete your tasks successfully, we’ll do it. Our team has extensive years of avionics expertise; and will provide solutions that will get you off the ground and into the air.

Pick up the phone or send us an email; we’re usually able to get documents, schematics, and solutions to you right away. 

Need advice on which AEM product to purchase? Have questions regarding product operation? We can help with that, too! Also, check out our FAQs below for quick answers to common repair questions.

Repair Capabilities

We’re your approved maintenance organization.

AEM’s comprehensive parts inventory and modern test equipment provides a fast and efficient turnaround service to our customers. We specialize in the repair of audio controllers, audio systems, PA systems, tactical FM transceivers, and audio accessories.

Our facility in Kelowna provides repair services for all AEM products and select SKYTRAC systems.

Looking For Technical Advice?

Get in touch with our Technical Support team, and we’ll help you find a solution.

Our capabilities extend to more than just sales and repairs. AEM’s technicians can diagnose and locate the source of your avionics instrument issues and correct them in a timely and cost-efficient manner.

We are a Transport Canada Approved Maintenance Organization (AMO) and holds a European Aviation Safety Agency (EASA) Part 145 AMO designation. View our complete list of certifications here.

Request an RMA

Request an RMA now to save time later

An RMA (Return Merchant Authorization) number is not mandatory to send in an AEM product for repair; however, requesting an RMA up front can save time later. Simply fill out the form below. If you have not dealt with AEM before, please contact us and we’ll set up an account for you.


Our facility in Kelowna provides all repair services for AEM products.

Send us an email or give us a call to see if we have a loaner unit available. You can reach our support team at (250) 763-1088, Ext. 2.

An RMA number is not mandatory to send in an AEM product for repair; however, requesting an RMA up front can save time later. An RMA number for AEM products can be obtained here.

If you are already a customer with AEM:

1. Company name

2. Part number and serial number

3. Reported fault or reason for the return

4. Contact name and email address or fax number

If you have not dealt with AEM before, we will request additional information to set up an account for you.

Send AEM products to the following address:

Anodyne Electronics Manufacturing Corp.
#100-966 Crowley Ave.
Kelowna, BC V1Y 0L1

If you are shipping from the US, please remember to use an international waybill and include the necessary customs documents.

Get in touch with our Technical Support team via email and we’ll help find a solution to your problem. AEM will continue to work closely with CAC to provide the manufacturing and engineering services.

Of course. Please email our Repair Department.

If we’re not already on your approved vendor list, please contact us by email and we’ll provide you with the necessary steps.

You can view our repair evaluation flat rates here.